It may be too difficult to truly predict until a few leaders get out there with it but ideally, Web 2.0 will help improve the transparency of governement and encourage more citizen involvement in the processes of government. At GMIS 2008, I heard the presentation from David Molchany, Deputy County Executive, Fairfax County VA and I was inspired by the way his organization is embracing the new technologies. His PIO staff monitor postings about the County and they have a County MySpace (or FaceBook?) page. They are blogging their budget this year and getting citizen input for discussion by the elected officials!!
Later this month, I'm talking to a group about how technology can be used to enhance communication and service with your constituents ( constituent defined broadly to include citizens, business, non profit, your employees/potential employees, and anyone else who might tune in to a discussion or service). If any of you are working on something Web 2.0, especially using social networking, and you'd be willing to have used as an example, please tell me about it.
We have been using Wiki's more extensively to gather application system requirements. We are also using Wiki's to have discussions about standards. We are considering how we open them up for things like administrative rules.
That sounds like a great idea! I am doing a fork-lift VoIP convergence project and perhaps a Wiki would be a good way to gather and track the end-user requirements. Do you have a snapshot you could share? or more details about how you set it up/manage it?